For air tickets
After the purchase and payment of the ticket
For train tickets
For passengers of air transport
First you need to know that not every plane ticket is refundable, so be careful when buying the ticket.
- for non-refundable tickets: depending on the rules of the carrier performing your flight, a refund is possible for unused fees (airport charges), or a complete lack of a refund.
- for return tickets: the full amount can be returned, minus penalties, according to the rules of the airlines.
Attention! There are a number of airlines in the rules of which non-refundable taxes are prescribed when returning a ticket.up
If your flight plans have changed, and before the departure of the flight there is very little time left, then the first thing to do is to remove seats on your reservation. For this you need to contact the carrier. You must be prepared for the fact that a period of less than a day before departure is considered critical for the collection of penalties for a return ticket. If you did not appear on the flight, and the ticket was purchased at the lowest cost, most likely you will be denied a refund. The extreme moment at which the passenger can return at least part of the money spent on the ticket is determined by each carrier in accordance with internal rules.
It is possible to refuse a flight by sending an application through the feedback form, or by contacting the airline directly. Being late for a flight is no different from all the above cases, go to the check-in counter and ask to make an appropriate mark. Such an itinerary receipt with a mark will be the justification that you should be refunded for an unused electronic ticket, such a statement can be filled out even after departure.
Please note, due to the large flow of calls in connection with the coronavirus, the processing time for calls may be increased. Requests are processed in order of request. The priority is the nearest departure date. We request you to create one request to the customer service, it will certainly be processed. We do our best to ensure that each of our clients receives timely assistance.
You need to cancel the electronic registration and send a package of documents for return through the feedback form.up
The standard time for consideration of applications is 24 hours from the date of acceptance of the application to work. The evidence that your request was received by our service is the assigned application number sent in an automated response message to your request. After accepting the request for work, you will receive a corresponding address notification from a specialist. During the high tourist season, consideration periods may be extended.up
Money for returned flights goes to the current account. You can get money from a current account by contacting a bank.up
Yes, ordinary the air carrier considers such a reason sufficient for a forced return of the entire amount, but this rule is valid subject to certain conditions that may differ in each individual case.up
Typically, money for a plane ticket can be returned within seven to ten days from the receipt of the application from the passenger. This period can be reduced or increased by the decision of the airline, we try to process all applications within one to two days, then we receive a positive response from the carrier, send money to the account and then it all depends on the efficiency of your bank, because the money is transferred to a bank account. If the agreement with the airline requires a longer time, then the return can be carried out at a later date. Such complex requests come when trying to make a forced return, so the airline, especially for cheap flights, may delay the refund. But some air carriers may require approval for even voluntary returns, for example, Belavia and Korean Air, some others.up
In such cases, there may be several reasons:
- the airline has not yet made a refund. In some cases, airlines require a return of up to 60 days
- Your bank has special conditions for the return of funds. Check with your bank.
If your payment failed the first time, please make sure that your card has enough money, it has a CVV / CVC code. You can try to pay your order a few more times by carefully checking the filled in card details. Do not worry - the system will not allow you to pay the same order more than once. If neither the second nor the third attempt has helped, then you need to contact the support service of your bank according to the data indicated on the card or use other payment methods.up
Attention! If your itinerary receipt was unavailable at the last step of the reservation, and you also did not receive it at your e-mail address indicated at the time of booking, please contact our support team immediately by calling +7 (495) 970–17–17.up
We recommend checking your email account. As a rule, payment is successful and a copy of the itinerary receipt has already been sent to you in the mail. If the payment did not pass, the itinerary receipt was unavailable at the last step of the reservation and did not come to your mail, we ask you to contact our support team by phone +7 (495) 970–17–17 and clarify the status of your order.up
If your card is connected to a mobile bank, you can repeat the attempt to pay for the ticket in half an hour, if the time allotted for paying for your ticket allows it. If the password does not come again, you need to contact the bank that issued your card.up
If you do not have time to pay on time, then after the expiration of the period allotted for payment, your reservation will be automatically canceled, which you will be notified by e-mail and via SMS. To purchase a ticket, you need to re-create an order on the website and reserve a new ticket.up
- Open the message «Booking flight order no .. on Aviakassa.com» in the email address.
- In the line Link to your order 13363705, click on the order number.
- In the window that opens, make the payment again.
You can also re-pay the order from your Personal Account.up
The possibilities of change are established by the rules for applying the fare at which you purchased a plane ticket. You need to send an application in case you need to exchange a ticket. You can fill out an application in free form, indicating your order number, ticket number, desired changes in the date of departure, arrival, time change. After that, the operator will recalculate, based on which, you must finally decide whether you will change tickets, weighing the pros and cons. If the decision is positive, an invoice is sent, for which a certain amount must be paid, by bank transfer or by credit card. Fees for changing dates are set by airlines in accordance with the rules of the applicable fare at which you purchased your ticket for the flight.up
Tariff rules and itinerary receipt are provided to you in the form that is available in the original. That is, when making a reservation in an international class system (for example, Amadeus), the printout of your documents will be in a foreign (most often, English) language. This information storage system is used on international flights of many air carriers, including Russian ones (for example, Sibir, Aeroflot, and others). There is no automatic translation option in this case. However, at your request, you may be assisted in translating the necessary information or compiling a summary of the main points. To do this, you need to send a request through the feedback form.up
Be sure to contact the operators of the site aviakassa.com by phone +7 (495) 970–17–17 or write a request through the feedback formup
You can get information about the deadlines and register on the airline’s website. As a rule, on-line check-in starts 24 hours in advance and ends 90 minutes before departure. You will find the reservation number for online check-in in the itinerary receipt.up
It is recommended that you have a itinerary receipt with you throughout your trip. This is especially important when traveling abroad. Upon arrival in a foreign country, you must be able to go through all the procedures of the security service and the immigration service, which may require confirmation of the further route or return flight from the country.
For travel inside the country, a passport is required, for international travel - a valid document allowing travel abroad: a passport for international travel or an international passport. Airlines recommend having an itinerary receipt at the airport, although this is not necessary for check-in. Also, at some airports, a flight confirmation may be needed for presentation to the aviation security services, at the control before entering the registration.up
These are the requirements. After booking a ticket in a reserved seat car, you need to make payment within 15 minutes, otherwise your order will be automatically canceled after this time. We recommend that you pay by credit card directly on the site, then the allotted time will be quite enough. When booking a compartment ticket or CB, the time for payment increases to 3 hours, although in some cases this time may be reduced.up
Payment of an electronic train ticket is possible using a bank card. It should be noted that after booking (booking) a train ticket, it takes only 15 minutes to pay.up
If you have passed the electronic registration:
- passport (or other identification document, the details of which were indicated when issuing the ticket);
- boarding pass (printout or on the screen of a mobile device).
If the electronic registration isn’t completed:
- passport (or other identification document, the details of which were indicated when issuing the ticket);
- a ticket, received at the ticket office or self-service terminal. (See How to get a ticket).
Booking a train ticket on Aviakassa.com website, you can simultaneously register electronically. If, during the booking process, at the stage of choosing seats and a car, you checked the «Complete the electronic check-in» box, then after paying for the ticket you will get the right to board the train with a boarding pass and passport. Your data will already be located in the explorer and no additional actions will be required. Electronic registration is possible no less than 1 hour before the departure of the train. The list of trains for which electronic registration is valid is constantly updated.up
After paying for the reserved train ticket, at the last step of the reservation you will be provided with a control coupon, that is, an electronic ticket, which will indicate that you have been electronically registered, this control coupon will also indicate the 14-digit number of your order.up
You can return both the whole order or separately any electronic ticket from the order. There are two ways to do this.
- In your account
At the ticket office
Before starting your trip, check if all the documents you need are properly prepared.
It is recommended to make a photocopy of tickets, passport pages (both foreign and domestic) with biographical data, visas, a stamp on registration, a driver’s license (if any), credit cards, vouchers, invitations. Be sure to bring along spare passport photos, including for children. They will be useful in case of loss of documents, as well as in other situations that may arise in the host country. Keep copies separate from the originals.
In the airport
Do not forget to fill out the customs declaration (if necessary). Keep the coupons for checked baggage, which will be required in case of loss. If you have any problems, we recommend that you contact your airline representative or airport employee. It is better to always have an flight ticket, passport, money and other valuable things with you.
Shipping Rules Passenger transportation rules are regulated by official documents of IATA (The International Air Transport Association)