1. General Provisions
a) These Terms of Use of the site (hereinafter referred to as the Rules) determine the conditions for using the presented online service Aviakassa.com, available on the site aviakassa.com (hereinafter referred to as the site). If you do not accept the terms of use of the site, please do not use this site.
b) Online – Aviakassa.com service provides the ability to search, book, pay and purchase booked services presented on the site.
c) The services presented on the site are not the property of Aviakassa.com. The direct executor of the services presented on the site are Service Providers.
d) The providers of the services presented on the website are carriers by air, road and rail transport, owners of placements, insurance companies, as well as tour operators.
e) The performance of any actions using the Aviakassa.com online service for booking services presented on the website, their payment, means unconditional agreement with these Rules.
f) By agreeing to the Rules, you confirm that you have reached the age of majority, have the right to perform actions on the website for booking, paying for the services provided, you understand the significance of the actions you perform, and also confirm that when booking and purchasing the services presented on the website for third parties, You are entitled to do so, have received the consent of third parties to transfer personal data necessary for the provision of booked services to third parties.
g) In case of violation of the Rules, Aviakassa.com reserves the right to refuse access to the online service Aviakassa.com.
Attention! In order to avoid disputes, as well as for the possibility of feedback, check the accuracy of your email address.
2. The procedure for booking services on the site.
a) Prior to the start of booking the services presented on the website, you agree to familiarize yourself with the rules for the provision of services, their cost, the rules for applying tariffs, Service Providers and other necessary information available during the booking process. Only if you agree with the rules for applying tariffs, the rules for the provision of services established by the Service Providers, you can continue to book and pay for services. Payment for services means unconditional acceptance of the rules and procedures for the implementation of services presented on the site.
b) You may receive telephone consultations regarding the provision of services. To get these consultations, you need to contact the support service by phone or e-mail, indicated in the «Contacts» section on the site.
c) In the process of selecting a flight route, it must be remembered that you will figure out all the visa formalities and requirements for crossing the borders of countries that are affected by transportation yourself. Also, if the flight is carried with baggage, you figure out the rules for baggage handling at the transit point yourself.
3. Payment and registration of transportaion for regular flights.
a) In addition to the carriage charge of the tariff / combination of tariffs and fees established by the carrier, the price of the ticket offered for purchase on the website may include agency fees.
b) The reserved service must be paid for within the time specified after making the reservation (time limit), using one of the methods indicated on the website.
c) If the booked service is not paid before the time limit, the reservation will be canceled. A canceled reservation cannot be restored for re-payment, except by creating a new reservation on the site. The time limit for payment for a booked service may be changed by the carrier for reasons beyond the control of Aviakassa.com without prior notice. Aviakassa.com is not responsible for changing the time limit.
Attention! When making a new reservation after canceling the reservation due to the expiration of the time limit, it is possible to change the tariff published earlier. Registration of air transportation can be available only at the new tariff. You have the right to make a surcharge before the rate available for registration, or to refuse such a reservation.
d) When entering personal data necessary for booking and registration of the service, you confirm that the entered personal data of both your own and other persons for whom the reservation of services is made is reliable and accurate, and you have received permission to transfer personal data.
e) Making changes to the data of any of the passengers in the reservation made entails a change in the tariffs in the created reservation, since for any changes to be made, it is necessary to return the electronic transportation documents for this reservation and make a new reservation. Thus, you assume all possible commercial risks (return of electronic transportation documents, placing a new order, changing the tariff, refund, etc.) associated with the actions to make mistakes and inaccuracies in the provision of personal data of passengers.
f) The itinerary receipt is available at the last booking step from the moment the funds are credited to the Aviakassa.com account, or the funds are debited directly to the Supplier (when available) and after receiving confirmation of the service from the Supplier. Upon receipt of the itinerary receipt, customers must verify that the ticket has a unique 13-digit ticket number for each passenger in the order, and if at least one of the passengers does not have a ticket number, immediately contact the site’s support service by phone: +74959701717, in the feedback form, or in online chat.
Attention! To avoid disputes, as well as for the possibility of feedback, check the accuracy of the indication of your email address.
g) The contract of carriage is concluded from the moment of providing the Itinerary receipt containing the terms of the contract of carriage, with the exception of cases of low-cost carriage, charter carriage, and also cancellation of the reservation in case the time limit expires when making the reservation and the fare published is not available before the time limit expires. Information on the design features of the transportation indicated in this clause (low-cost, charter) is available in the relevant sections of these Rules.
Aviakassa.com has the right to additionally provide an electronic document in the form of a route receipt to the email address specified during booking.
h) Aviakassa.com has the right to refuse to issue an electronic carriage document or additionally require a copy of the documents of a bank card holder if Aviakassa.com has reason to believe that a transaction to pay for a booked service with a bank card may be considered fraudulent.
i) The conditions for returning, amending the issued electronic transport documents and other conditions for the provision of transportation services are governed by the rules for applying the tariff, the contract of carriage, the conditions of the site set forth in these Rules, the IATA regulation, and may impose penalties.
j) Refunds for unused transportation are carried out in accordance with the refund procedure posted on the Aviakassa.com website in the section «How to exchange or return a ticket». For the voluntary return of an electronic transportation document, an additional fee is charged for the operation for processing the return of Aviakassa.com, the amount of which is indicated in the above section of the Aviakassa.com website.
4. Payment and clearance of charter flights
a) When booking charter flights, a Certificate is issued confirming the right to receive a itinerary receipt. The certificate is not a ticket and is not valid for the flight. On the eve of the departure date, the Certificate is replaced with a route receipt. A passenger is allowed on a flight only if there is a route receipt and a passport. In case of charter transportation, it is possible to replace departure time (within 24 hours), departure and arrival airports, flight numbers, air carriers. The customer receives information about the changed conditions of carriage to the email address specified during registration. In advance and immediately before departure, the Passenger is obliged to independently clarify information about possible changes. One day before the departure of the return flight, the passenger must check the information about the return flight. If the passenger refuses carriage for any reason, the cost of the charter carriage is not refunded, the conditions of the charter carriage are not changed on the initiative of the passenger (certificate / route receipt exchange). If the Passenger does not appear on the first flight, the carrier will cancel the ticket for the return flight, and the passenger will not be able to take the return flight.
b) Before the start of the reservation, you agree to familiarize yourself with the conditions under which the certificate / itinerary receipt cannot be returned and exchanged. In case of disagreement with this condition, please do not make a reservation.
c) The itinerary receipt is sent to the e-mail address provided when booking on the eve of departure before 22:00.
5. The procedure for registration of low cost – transportation (low cost airlines).
a) When booking a low-cost transportation within twenty-four hours after paying for the ticket and confirming it by the Supplier, a receipt route is sent to the e-mail. For boarding a plane on low cost airline flights, the Passenger must present the Boarding Pass in printed form. The boarding pass will be sent by e-mail after automatic registration for the airline’s flight. At the same time, Aviakassa.com only checks for flights of Carriers providing this service for free. In this case, Aviakassa.com sends the Boarding Pass email address specified at the time of booking. In other cases, the Passenger is required to register and receive a boarding pass independently at the airport of departure or on the Carrier's website.
Attention! In case of booking a low-cost carriage 48 hours before the flight departure and not receiving the itinerary receipt of the electronic ticket within 2 hours after paying for the ticket by e-mail indicated at the time of booking, the Passenger must immediately contact the site support service by phone: +74959701717, in the feedback form, or in online chat.
Otherwise, Aviakassa.com is not responsible for the possible consequences of the unavailability of the reserved transportation due to the impossibility of taking action on the part of Aviakassa.com.
Aviakassa.com is not responsible for the Passenger's self-registration.
In some cases, the airline requires you to pay for the reservation with a virtual card of the company and provide a copy of this card at registration. A copy of the card will be sent to you by e-mail along with the itinerary receipt and boarding pass when necessary.
b) If the flight consists of flights of several airlines, the Boarding Pass is printed for each flight operated on the selected route. The itinerary receipt sent to the e-mail indicated when making the reservation may contain information on flights of all airlines operating the flight along the selected route and is printed on a single form.
c) If you indicated the wrong email address when booking, or for any other reason, the Boarding Pass was not delivered to your e-mail, you must immediately notify customer support by phone. +7 (495) 970-17-17. Otherwise, in the absence of a Boarding Pass, the Passenger will be denied boarding the plane or offered to pay for registration at the airport.
5.1. Baggage conditions on low-cost flights of carriers (low cost airlines).
a) One place (hand luggage) – free of charge
b) Baggage specifications:
c) An extra piece of baggage (maximum 1 or 2 bags) is paid separately on the website or at check-in at the airport of departure. If the passenger did not purchase baggage during the booking, he can contact the support service and order the baggage separately, but no later than 36 hours before departure.
Attention! Baggage at the airport may be more expensive than when booking on aviakassa.com.
d) The passenger is obliged to pick up his cabin baggage and present it for inspection when transferring to another flight.
e) In some cases, some airlines may charge extra carry-on fees when transferring to their flight.
5.2. Features of registration and flight on low-cost flights – carriers (low cost airlines).
Attention! Discounts for children and infants low-cost carriers are not provided.
a) There is no ticket number in the itinerary receipt, there is a reservation number.
b) Meals are not provided during the flight (not included in the ticket price).
5.3. Return and exchange
a) Refunds for tickets and exchange of tickets at the request of the passenger is not made.
b) In case of delay of the first flight and the inability to continue the route due to being late to the second segment of the route, the Passenger must immediately contact Aviakassa.com support by mail or phone and provide route details, personal data.
c) Aviakassa.com guarantees that in case of cancellation or delay of a connecting flight within 24 hours, the Passenger will be offered a flight with another flight on this route or the cost of the flight will be refunded. If after delay or cancellation of a flight more than 24 hours have passed, Aviakassa.com will provide a refund or replacement with another flight at the request of the Passenger.
d) Aviakassa.com is not responsible for the delay or cancellation of a flight, the refusal to provide food and accommodation in the accommodation facility in the event of a flight delay.
Attention! The tariff may be irrevocable. Specify the rules in the support service.
6. Combined flight
a) If the Passenger selects a combined flight (CF), consisting of several independent flights, then he agrees with the conditions and features of this type of air ticket order:
! Information that СF is selected is displayed on the booking page.
b) In case of delay or cancellation of the previous flight as part of the CF due to the fault of the airline and the delay for this reason, the Passenger for the next flight from the CF Aviakassa.com will offer the Passenger, at his request, an alternative option for flying on this route at his own expense.
7. Rules for registration and payment of insurance policy.
The rules for processing insurance policy payment are available in the «Frequently Asked Questions section».
8. The order of booking and registration of hotels.
8.1. Making a reservation, hotel payment.
a) Room reservation is made on the website independently. At the same time, you independently determine the terms of placement, the level of the object of accommodation, type of placement and other conditions of services. When booking a hotel, you must fill in all the fields presented at the corresponding booking step as “required”. Reservations made on the website are final. After the reservation is completed, you will be automatically sent to the email address provided at the time of booking a message on the status of the reservation. All booking conditions, including any changes, cancellation of booked services, as well as other conditions for the provision of hotel services are governed by the rules of the respective provider.
8.2. Cost and payment for booked services.
a) The cost of booked services is indicated on the website online and can be changed unilaterally by the relevant Service Provider (accommodation facility). The payment term for the reservation (time limit) is indicated on the website when booking, as well as in the service message sent about the status of the service. If the reservation is not received within the specified payment period, the reservation made is automatically canceled. The reservation must be paid within the established time limit (the time limit can be changed by the supplier) in one of the following ways:
8.3. Cancellation, changes to the reservation.
a) All booking conditions, including: making any changes to the created reservations, cancellation of services, as well as other conditions for the provision of services are governed by the rules for applying the tariff for this service established by the relevant Provider. If you change the conditions of the reservation, cancel the reservation, make changes, penalties come into force in accordance with the rules established by the Supplier and are displayed during the booking of this service. A reservation is considered canceled after the Supplier has assigned it the status of «Canceled» and a corresponding service letter has been sent to you. Information about the terms of change and cancellation of the reservation, as well as the amount of penalties for non-compliance with these terms and in case of incomplete use of the reserved services, are provided directly at the time of booking and displayed in the conditions of the reservation. Refunds are made in the amount established by the regulations of the Service Provider. The rules and procedures for refunds are available in the «Frequently Asked Questions section».
9. Car rental
a) When making a car reservation, the Provider notifies you that the conditions for renting a car are defined for each individual reservation and are displayed in a separate active link that details the conditions, tariffs, return rules and which you must familiarize yourself with before booking and payment. No one will be liable if you have not read the terms and conditions of the car rental.
10. Privacy Policy
a) The processing of personal data entered by you when booking services on the site is carried out in order to be able to provide the services presented on the site. Consent to the Rules confirms your consent (confirms the consent of all persons included in the booking) to the transfer of personal data entered during the booking (last name, first name, patronymic, gender, date of birth, citizenship, series and number of the passport or other flight document, validity period document, phone number, e-mail address), including their transfer to third parties providing or servicing the service and cross-border transfer of the specified personal data.
b) By providing your personal data when booking on the site, you agree to their processing, as well as to their use for advertising purposes Aviakassa.com, in particular to receive e-mail newsletters.
11. Limitation of liability, dispute resolution
a) Aviakassa.com is not responsible for the impossibility of making a reservation for reasons of communication lines malfunction, malfunction of your equipment, etc.
b) All information on the conditions for the provision of services is presented on the aviakassa.com website in full accordance with how it is published in the original sources. Aviakassa.com does not have the ability to verify this information and is not responsible for any inaccuracies in it, for erroneous data about services, or for damage caused to you due to errors in the information.
с) Aviakassa.com is not responsible for possible violations and actions that are not within its purview, namely: for the actions of service providers, carriers, including (but not limited to) non-compliance by carriers with booking conditions and fare rules, conditions transportation agreement, amendment, cancellation, transfer, delay of flights (trains), failure to provide connections during transfer transportation, loss of baggage or personal belongings of a passenger. The list of violations and actions of service providers implemented on the site for which Aviakassa.com is not responsible is not exhaustive. Aviakassa.com is also exempt from liability in case of force majeure circumstances – any force majeure, which may include: fires, social disturbances (strikes, terrorist attacks, coup attempts and other armed conflicts), military conflicts, military operations, disasters natural nature (floods, earthquakes, etc.), man-made circumstances (accidents, lack of electricity, etc.), international sanctions, government interference, the publication and application by the government of relevant acts of state power, epidemics, pandemics and other circumstances that Aviakassa.com cannot foresee or prevent.
d) You should familiarize yourself with and fulfill all the requirements of the country to which you are traveling regarding the processing of documents required upon departure and arrival, as well as for transfer transportation to follow the entire route, the necessity and conditions of issuing visas, valid passports, powers of attorney or other documents for the departure of children and others. Aviakassa.com is not responsible for the ignorance or non-compliance by you and / or persons in whose name the service of the specified requirements was purchased. Aviakassa.com is not responsible for the delay or non-arrival of a passenger to check in a flight.
e) Disputes and disagreements that may arise are resolved through negotiations, including in compliance with the claim procedure.
If consideration of a claim requires clarification from carriers and other service providers, the deadline for providing a response to the claim may be delayed until a response is received from the carrier / service providers. If it is impossible to resolve the dispute through negotiations, including in a complaint procedure, the dispute is subject to consideration by the appropriate court at the location of the defendant.
Customer support service for the Russian segment is provided by the company:
Limited Liability Company "SUPPORT CENTER-VORONEZH", OGRN 1173668064745.
A written claim must be sent to the postal address: 123007, PO Box 78.